IT Help Desk Support (3rd Shift)

IT Help Desk Support (3rd Shift)

16 Jun 2024
Idaho, Boise, 83705 Boise USA

IT Help Desk Support (3rd Shift)

Vacancy expired!





IT Help Desk Specialist needed for a 3rd Shift Opportunity!

Location:
Boise, ID

Duration: Contract to Hire

Schedule: 3rd shift 4 x 10 - Thursday, Friday, Saturday, Sunday 9:00PM-7:30AM MST, off Monday, Tuesday, Wednesday



Description:
Service Desk supporting a distribution environment (preferred previous experience in this type of role)
Responsible for providing technical support as the first point of contact.


ESSENTIAL FUNCTIONS AND BASIC DUTIES:

Answers, evaluates and prioritizes incoming calls, voicemail, e-mail and in-person requests for IT service in a professional courteous manner.
Follows standard help desk operating procedures to accurately log all requests using establishing request tracking software.
Builds rapport and elicits problem details from help desk customers.
Prioritizes problem requests and escalates when required to the appropriately experienced technician.
Notifies IT management of all critical requests and issues.
Learns fundamental operations of commonly used software, hardware, and other equipment.
Provides solutions, advice and/or recommendations in a quick and timely manner.
Provides knowledge transfer of important events during shift change to next Help Desk Support personnel.
Provides continuous monitoring of the Network Operation Center system monitoring screens and react to service degradation indicators.
Provides periodic on-call support as the business requires.
Performs other duties as assigned.


QUALIFICATIONS:

EDUCATION/CERTIFICATION:

Associate degree in Computer Science preferred and/or 2-4 years equivalent work experience in the Information Technology field


REQUIRED KNOWLEDGE:

Excellent knowledge of common operating systems and software applications
Excellent Knowledge of basic computer hardware and end-user desktop environments


EXPERIENCE REQUIRED:

Minimum of 3-4 years Help Desk service experience
Experience supporting distribution/shipping centers
System implementation experience is preferred

SKILLS/ABILITIES:

Strong oral communication skills
Ability to provide technical support over the phone, maintaining a professional demeanor
Ability to present ideas in user-friendly language
Proven analytical and problem-solving abilities
Ability to effectively prioritize and multitask effectively in a high pressure environment
Ability to exercise patience and professionalism during stressful situations
Keen attention to detail
Understanding of the organization's goals and objectives


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Job Details

  • ID
    JC15506986
  • State
  • City
  • Job type
    Contract
  • Salary
    N/A
  • Hiring Company
    Advantage Technical Resourcing
  • Date
    2021-06-16
  • Deadline
    2021-08-15
  • Category

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