Position Purpose: This position is primarily responsible for workforce implementation support, training, maintenance, functional improvements, system integrations and reporting for Veolia’s workforce and AMI software (Sensus Flexnet, CityWorks, GIS etc). The incumbent is responsible for understanding and supporting the implementation of inter and intradepartmental workflows and configuration. Must routinely monitor data transfer from and to core business systems and databases such as Cityworks, Sensus Flexnet, ESRI GIS, CCB, etc.Primary Duties/Responsibilities: WorkForce configuration to support end-users of the application in areas such as reviewing and auditing user access, developing training materials, training end-users, delivering reports in support of business operations, maintaining online system documentation, researching and correcting moderately complex system errors and tracking system issues and resolutions.AMI in coordination with the Corporate AMI team, delivering reports in support of business operations, developing training materials, training end-users, researching and correcting moderately complex system errors and tracking system issues and resolutions.Supporting the implementation of new information technology systems scope and objectives based on both user needs and an understanding of applicable business systems and industry requirements.Providing innovative uses of systems to improve workforce efficiency and optimize the management of information.Implementing and maintaining a training program for system users from analysts to end-users.Ensuring quality data assurance of data collection, entry, and validation into operational technology systems, including data corrections, updates and validation.Driving functional consistency, processes standardization and operational excellence across Idaho business unit.Tracking and reporting meaningful departmental metrics.Work Environment:This role works primarily indoors, at a desk using electronic devices to perform job tasks.There may be occasions where the incumbent will be required to conduct field visits to collect information.Field visits may expose the incumbent to uneven terrain in all kinds of weather.
