At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, we are looking for a Regional Customer Complaint Lead in Boise, ID, to lead the complaint handling process for customer complaints for the Regional Vegetables Business.Accountabilities:Register and accurately file customer complaints in the Quality Management System, ensuring data integrity and completeness.Initiate and coordinate data collection activities to support root cause analysis and complaint resolution.Monitor the complaint settlement process at the case level, tracking progress toward resolution and defined improvement actions.Coordinate root cause analysis (RCA) efforts and provide improvement recommendations to relevant departments to initiate corrective action plans.Support and train local coordinators and stakeholders on the complaint handling process, ensuring consistent application across the region.Coach territory and local customer complaint coordinators in effective complaint management practices.Create awareness of the complaint handling process by organizing training sessions and providing management support to promote active complaint resolution.Provide functional support to local subject matter experts (SMEs) related to complaint handling procedures.Contribute to overall analysis of customer complaints to detect trends, track KPIs, and identify systemic issues.Report complaint trends, root causes, and improvement opportunities to functional leads and the Regional Commercial Vegetables Leadership Team.Actively review the complaint handling process and recommend opportunities for improvement to enhance efficiency and customer satisfaction.Support continuous quality improvements in business processes to strengthen Syngenta's position as a customer-focused, reliable, and compliant world-class supplier of vegetable seeds.Support the Legal department in court cases involving Regional Vegetables-supplied products by preparing technical defense reports in close cooperation with legal counsel.Represent the company in function-related external relations, providing expertise to lawyers, experts, insurance companies, and other stakeholders regarding complaint cases.Maintain compliance with internal and external regulations governing complaint management and quality standards.Support the Global Quality Organization in harmonizing and governing the global complaint handling process.Serve as an active member of the Global Vegetable QM Team, contributing to best practices and process standardization.Lead and facilitate the complaint handling process to ensure complaint cases are resolved efficiently and customer satisfaction is maintained.
