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Business Group HighlightsNavy Marine CorpsThe Navy Marine Corps business group provides end-to-end IT solutions to the Department of the Navy including transport, networking, end user hardware and services, cybersecurity and staffing. Using agile engineering and DevOps methods, we produce mission-specific solutions to solve the Fleet's challenges.ResponsibilitiesProvides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations. Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action. Resolves problems or contacts more senior technical support as necessary. Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available. Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts. Maintains network diagrams and circuit records. Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.QualificationsEducation and Experience Required:
High school education or equivalent.
Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.
Must have or be able to obtain a DoD Secret Clearance.
Must have one of the following certifications:
SSCP
CCNA-Security
Security+ CE
Network+ CE
A+ CE
Knowledge and Skills:
Superior skills in both written and verbal communication
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported.
Experience in a phone based remote role, esupport, e-chat or similar
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
Understands internal processes and tools
Knowledge of Knowledge Management Systems and appropriate documentation to the system
About PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector—from investigative services and IT strategy to systems work and next-generation engineering.Our promise is simple: never stop solving our nation’s most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.Req # 2019-89679Category Technical Support/Help DeskTelecommute NoClearance Secret
