Block 22 LLC places a high level of importance on our core values of Teamwork, Respect, Integrity, and Passion throughout our properties. By taking the step to apply for this position, you could become a part of the exciting, diverse, and inclusive culture that belongs to Block 22 and the Idaho Central Arena. The employees of Block 22 are proud of the fun, safe, and transparent environment. Successful candidates show a substantial commitment to serve and inspire our communities by creating memorable experiences through integrity and teamwork and have a strong desire to learn and grow. Job ResponsibilitiesLead Guest Services team in providing legendary service to all patronsReview the needs for each event and prepare staffing plans, this includes coordinating with Boise Police Department, Emergency Medical Services and other ancillary groupsOversee scheduling of Guest Services Staff: preparing monthly staffing emails and managing the responses of the team to ensure adequate coverage for upcoming events. Manage inventory of event related equipment and essential tools: this includes radios, wristbands, stamps, ect.Function as Manager on Duty for all Arena events and be prepared to facilitate all emergency procedures and incident reports to appropriate individuals.Be prepared to act as Arena Representative for internal and external meetings if necessary.Become familiar with Americans with Disabilities (ADA) guidelines to ensure arena's adherence to the law.Work with Creative Team to ensure Idaho Central Arena Website is current and provides relevant and timely information to our guests.Attend weekly arena staff meetings to stay informed and engaged with arena team.Provide event and game day support to other members of the arena team as needed: this could include assisting with compiling suite pre-orders, preparing game day sheets, Will Call, helping with floor set up, putting up signs etcOther duties as assigned.At least 2 years of supervisory experience; preferably in a hospitality, retail, or customer service setting, preferentially Arena/Stadium ExperienceBachelor's degree preferred, or equivalent professional experienceBeing able to successfully perform duties scheduled around planned events, including ones during nights and weekends, and occasional holidays. There will also be some traditional office hours.Ability to work long, often irregular hours in various settings: this includes and is not limited to standing on concrete for extended periods of time, working inside or outside in all elements.Must be able to safely push and or lift up to 50lbs.Excellent customer service, problem solving and professional communication skills.Proficient in Microsoft Office Suite and OutlookSuccessful candidates exhibit the core values of Teamwork, Respect, Integrity, and Passion while delivering our core purse of serving and inspiring our communities by creating memorable experiences through integrity and teamwork. PI277924062 Apply
