As Shift Leader, you will supervise Front Desk operations to ensure consistently delivered exceptional customer service to Guests. Provide Team Members with assistance with Guest inquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Key Responsibilities:Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.Warmly and professionally welcomes all guests.Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.Treats requests with professionalism, tact, and a courteous manner.Ensures prompt delivery of final bills to guests.Ensures the lobby and shared areas are neat and orderly.Keeps updated knowledge of hotel policies including room rates, discounts, special offerings, and community events.Maintains knowledge of upcoming events, local area, and hotel offerings.Performs other related duties as assigned.Address guest concerns promptly and ensure overall guest satisfactionRespond to emergency situations and monitor the fire alarm panel as neededProvide shift coverage across AM, PM, and overnight hours based on operational requirementsAssist in training new team membersOther duties as assignedShift Leaders serving The Grove Hotel are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: Previous experience in hospitality preferred. Excellent interpersonal, verbal and written communication skills. Exceptional organizational skills and attention to detail. Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations. Proficient with Microsoft Office Suite and industry related software. Availability to work weekends, holidays, and overnight shiftsPhysical Requirements: Prolonged periods of standing at the front desk and working on a computer. Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 poundsSuccessful candidates exhibit the core values of Teamwork, Respect, Integrity and Passion while delivering our core purpose of serving and inspiring our communities creating memorable experiences through integrity and teamwork.Successful candidates exhibit the core values of Teamwork, Respect, Integrity, and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.PI273623807 Apply
