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Job Summary
In the role of Engage Life Coordinator, you develop and implement programs of
interest and enjoyment to our residents in order to enhance their lives and exceed
their active aging lifestyle expectations. You collaborate with residents to
customize opportunities that add delight and surprise to the residents’ day. You
act as a manager on duty as required.
Principal Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be
completed with or without appropriate reasonable accommodation.
▪ Lead assigned Engage Life programs and develop associated daily, weekly,
and monthly plans.
▪ Find creative ways to keep residents connected to one another, to the internal
community, to their hobbies, interests, and the outside community as well.
▪ Teach and lead exercises and assist with the proper use of fitness equipment.
▪ Engage and motivate residents by incorporating elements of spontaneity,
simple pleasures, purpose, and strength, resulting in program participation;
paying special attention to residents who may be confided to their apartments.
▪ Welcome new residents, making a special effort to include and engage them in
activities and introduce them to others in the community with similar interests
and backgrounds.
▪ Implement Company designed programs as outlined.
▪ Inform residents of upcoming activities and maintain a current schedule of
events.
▪ Prepare and publish an engaging and creative monthly program calendar which
incorporates the community’s events and programs within the Company
specified timelines.
▪ Support Operations in achieving customer satisfaction scores that meet or
exceed Company standards.
▪ Conduct all community opening and closing procedures as the schedule
requires.
▪ Act as a manager on duty as required.
▪ Engage in community public relations, including collaboration with Support
Center public relations and preparation of local positive publicity stories.
▪ Coordinate departmental needs and goals within specified budget.
▪ Hire, train, supervise, coach, develop and performance manage the Driver
position at the community; working closely together to meet the needs of the
residents in regard to transportation schedules and outside events.
▪ Assist in recruiting, training, and managing volunteers where applicable.
▪ Assist in planning parties, events, and activities, as well as decorating the
community according to the season and/or holiday throughout the year as well
as planning birthday celebrations and life events to honor residents.
▪ Maintain clean and organized activity spaces and work area.
▪ May perform other duties as needed and/or assigned.
Minimum Qualifications
▪ High School Diploma or General Education Degree (GED).
▪ Associate’s Degree or Bachelor’s Degree preferred.
▪ One (1) to two (2) years of related experience in coordinating, planning, and
executing group activities and events.
▪ Communicate effectively in English, verbally and in writing, with residents,
staff, and vendors.
▪ Able to proficiently operate standard office equipment.
▪ Must possess valid driver’s license with a good driving record.
▪ Position may require driving responsibilities (may use Company provided
vehicle and/or personal vehicle for social and other various activity and
program-related outings). Community vehicle size may require a
CDL/provincial requirement or the ability to obtain a CDL/provincial
requirement within 60 days of employment.
▪ Must satisfactorily meet and be in compliance with Company’s Motor Vehicle
Policy standards.
▪ Proficient computer skills – Microsoft Word, Outlook, and Excel; includes
utilization of iPad/tablet and other technology devices.
Required Behavior
▪ Customer Focus:
o Acts with customers in mind.
o Gets first-hand customer information and uses it for improvements in
products and services.
o Gains trust and respect of customers.
▪ Action Oriented:
o Enjoys working hard.
o Not fearful of acting with a minimum of planning.
o Seizes more opportunities than others.
▪ Approachability:
o Spends the extra effort to put others at ease.
o Builds rapport well.
o Is a good listener.
▪ Creativity:
o Comes up with new and unique ideas.
o Tends to be seen as original and value-added in brainstorming
settings.
