Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at an independently owned motel. The ideal candidate will have a passion for hospitality and guest relations, ensuring that every visitor has a memorable experience. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and providing exceptional service.
Duties
Greet guests upon arrival with a warm and friendly demeanor.
Manage check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
Respond to guest inquiries and resolve any issues or complaints promptly.
Provide information about hotel amenities, local attractions, and services to enhance guest experience.
Handle phone systems to manage reservations, inquiries, and requests effectively.
Maintain cleanliness and organization of the front desk area.
Collaborate with other departments to ensure seamless guest services.
Assist in managing guest relations to foster repeat business and positive reviews.
Laundry duties washing, drying, folding and inspecting items, as well as operating laundry equipment and maintaining laundry area.
Qualifications
Previous experience in a front desk or hospitality role is preferred, particularly in a resort or hotel setting.
Strong communication skills with the ability to engage with guests from diverse backgrounds.
Proficiency in using phone systems and hotel management software is an advantage.
Bilingual candidates are highly desirable to cater to our diverse clientele.
Excellent problem-solving skills and attention to detail are essential for success in this role.
A genuine passion for providing outstanding guest services and enhancing the overall hospitality experience.
Must be able to bend, lift and fold laundry.
Join our team as a Front Desk Agent where your contributions will be valued, and your commitment to excellence will shine!
