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The Field Services Technician III on our Field Services team reports directly to the Field Services Supervisor providing support to diagnose and resolve problems with computer hardware/software, and peripherals at the desktop/laptop level. Must say all work is per standard operating procedures as documented in KBAs or standard documentation provided by TSS. Any (and all) exceptions to the above are to be reported to senior resources and may elect to troubleshoot on their own (however all attempts and resolution must be reported). Work may be reviewed by senior resources or management. Extensive use of ServiceNow tool is essential for tracking, recording, and documenting their work product.
Responsibilities