Summary
The Front Desk Manager will provide leadership, training, and direction to the front desk team. They will create the schedule and act as an active member of the front desk team when needed.The budgeted salary range for this position is $65,000 - $70,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.Job Posting Deadline
Applications for this position will be accepted until December 15, 2024. Essential Job Functions
    Hire, train, and monitor staff
    Keep track of occupancy and generate reports for management 
    Coach staff on all job duties 
    Work in our system “Alice” to impute maintenance requests
    Welcome guests upon their arrival and assign rooms
    Provide information about the hotel, available rooms, rates, and amenities
    Respond to guests’ complaints in a timely and professional manner
    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
    Receive payment from and check out hotel guests 
    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
    Create unique baskets or special amenities for special guests 
    Deals with all guest-related issues as well as emergency and security situations in all areas of the hotel
    Accept reservations, changes, and cancellations 
    Make change, post charges, reconcile daily work, and make deposits
    Create a schedule for staff 
    Other duties as assigned 
