Position Summary
The Guest Service Supervisor is responsible for overseeing the daily operation of the Guest Service team, assist with managing guest inquires and the guest services team. The Guest Service Supervisor will act as key point of contact for staff and guests. This role reports to the Front Office Manager.Job Posting Deadline
Applications for this position will be accepted until October 2, 2025.Essential Job Functions/Key Job Responsibilities
    Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
    Assist front desk supervisor in cross training employees when needed
    Ensure Front Office Leadership is aware of the guest’s comments and/or complaints
    Assist the Front Office Manager with payroll and scheduling
    Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork
    Oversee inventory and replenishment of vehicle supplies
    Oversee regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks
    Point of contact with Audi dealership regarding Audi Experience vehicles and assist guests with Audi Experience waiver signature
    Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One
    Assist in emergency and security procedures as directed by management
    Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
    Other duties as assigned.
