Job description:
This job description outlines a roll for a customer service representative who works directly with clients in person, offering products information, resolving issues, and ensuring customer satisfaction. Here's a breakdown of what stands out:
Key Responsibilities:
Face-to-Face Interactions: The CSR will be engaging with customers directly, requiring good interpersonal skills and a personable demeanor.
Sales and Referrals: There's an emphasis on generating customer referrals and appointments, suggesting the role is customer service.
Product Presentation: The CSR is expected to present and explain the features/benefits of the Kirby Avalir Platinum system, which may require some products knowledge or training.
Customer Relationship Building: Building trust with customers through communication is central to the role, making empathy and strong listening skills essential.
Record -Keeping and App usage: Using a company-specific app and maintaining accurate records is part of the job, requiring organizational skills.
Problem-Solving: The role involves troubleshooting customer complaints and offering solutions quickly and efficiently.
Desired skills:
Customer Support experience: Proven track record in customer service.
Active Listening & Communication: The CSR should be able to listen attentively and communicate clearly to solve problems and explain product benefits.
Adaptability: The ability to respond to different customer personalities and adapt the communication style is crucial.
Time Management: The role involves multitasking, handling customer accounts, and prioritizing tasks effectively.
