Provides consistent and comprehensive case managementProvides guidance and assists customers with job search strategies, personal career advisement, and training needsHelps customers identify and work with barriers to employmentMaintains accurate and complete records and ensure smooth transition of cases across services and programsResponsible for managing day-to-day relationships with customers, ensuring their concerns are addressed promptly with a plan of actionAssesses the need, authorize, and facilitate appropriate support servicesDemonstrates strategies for re-engaging customers after training completion, show effective use of the standards of the Case Management Model, and the policies and procedures for Career AdvisementEnsures that highest quality, individualized services are delivered to the customerEnsures protection and confidentiality of participants’ rightsSuccessfully documents customer success stories internally and externallyOther duties as assigned
