At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Central Maine Healthcare is seeking a Surgical Scheduler to join our team at the Endoscopy office!This is a Full Time, benefits eligible positionPosition Summary: The position of Scheduler provides scheduling support for Providers, PAs, and the Surgical RN Clinical Assistants. The scheduler provides administrative assistance in the areas of surgical scheduling, preauthorization for testing and procedures, and referrals to consultants and for testing. The Scheduler’s work is done in an effort to ensure an optimal patient surgical experience, cost-effective measures of operation, maximum reimbursement, optimal lines of communication, and promotes effective management of various areas of responsibility. Responsible for accurate and complete work based on organization standards, policies and procedures, HIPAA, and compliance with regulatory agencies.Education and Experience: High school diploma or equivalent. Minimum of two years of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Prior medical office experience, referral experience and knowledge of medical terminology preferred. Demonstrated proficiency with data entry/keyboarding.Essential Duties: Serves as the champion of the patient experience Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;o Greet people with a smile, friendly eye contact and say hello.o Take people where they are going, rather than point or give directions.o Use key words at key times. “Is there anything else I can do for you?”o Foster an attitude of gratitude.o Round with reason and purpose. Obtains all prior authorization information by working collectively with insurance companies and other partners. Schedules the procedure with the patient in accordance with the CMH scheduling guidelines which highlights the maximization of the scheduling process. Ensures surgical prerequisites have been scheduled and completed prior to date of scheduled procedure. Collaborates with the Provider and support team to ensure the patient has a comprehensive understanding of their plan of care. Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. Reviews the schedule in a timely manner to ensure that all scheduled procedures and equipment are aligned as appropriate.If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application! AT CENTRAL MAINE HEALTHCARE YOU ARE AT THE CENTER OF EVERYTHING WE DO Our why, our purpose, drives every decision and action we take as a healthcare system. We strive everyday to deliver exceptional care, and to improve our community. We are a non-profit organization that is breaking the traditional healthcare mold by bringing our patients and their family’s high value, low cost, and award-winning care while focusing on creating an exceptional experience for them; all within their communities. To accomplish this, we only hire individuals who are committed to excellence, who embody the principles of our CMH Experience Service Standards, and who are ready to step in and help their fellow team members achieve those exceptional results for our patients, their families, and the community.Central Maine Healthcare System The organization is broad in its footprint, with three (3) hospitals in Bridgton, Lewiston, and Rumford, and over 75 individual practices within our Medical Group. Lewiston’s Central Maine Medical Center is a certified and award-winning level two trauma center, along with our Central Maine Heart and Vascular Institute and the upcoming highly anticipated launch of our comprehensive state of the art cancer treatment center. Both Bridgton and Rumford Hospitals are four (4) star accredited acute care hospitals, and our Medical Group and Maine Urgent Care Centers have won multiple awards within their specialties. As a system we are a six-time winner of the Leapfrog Safety A Rating since 2019, representing some of the highest quality care and outcomes nationwide. Our awards and accolades are only possible as a result of our commitment to culture, and a focus on safety and inclusion, in each of our patient’s experiences and in the experiences we create within our teams.If you are a person who is looking for a way to give back to your community, to help improve the lives of patients or those who care for our patients, want to be part of a growing organization that is setting the bar for Maine healthcare, apply to join Central Maine Healthcare today!Diversity and Equal Employment Opportunity CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.
