Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patient’s first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:Communicate with customers in a professional and enthusiastic wayManage a large amount of inbound and outbound calls in a timely mannerFollow call 'scripts' when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutionsKeep records of customer conversations in Norco's electronic system in a comprehensible wayMeet personal qualitative and quantitative targetsIn-depth knowledge of products, placements, availability, price and useEducate patients/clients on medical products and servicesRoute patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and servicesProcess customer orders and accurately input orders into computer systemsArrange necessary referral to community agencies or for those traveling, to assist in continuity of carePerform other tasks as assigned or necessary
