Application Support Analyst

Application Support Analyst

Vacancy expired!

Summary:

The Enterprise Application Services team is looking for an Application Support Analyst I. The ideal candidate will have a passion and natural curiosity for technology, desire to grow their career, and at least a year of experience supporting COTS/LOB applications like ERP, CRM, and HCM. They would be joining a team that serves as the protector of our client's critical business systems that support hundreds of retail stores and thousands of employees.

Essential Job Functions:

• Provide triage and tier 1 support applications and our client's custom business applications including, but not limited to, user administration, software configuration updates, and server/service restarts
• Provide daily incident resolution from service requests received through walk-up, email, chat, and calls; tracking progress and resolution in an incident management system
• Identify gaps in user knowledge and providing training as necessary
• Create and update operational documents and support knowledge articles
• Identify recurring problems and communicate to appropriate teams for remediation
• Stay informed of changes to all supported software and systems

Required Knowledge, Skills and Abilities:

• Demonstrated technical knowledge of any common industry COTS/LOB application
• Conceptual understanding of networking
• Conceptual understanding of databases and database queries

• Demonstrated analytical, deductive reasoning and troubleshooting skills
• Demonstrated organization skills
• Demonstrated customer service skills
• Ability to interact with personnel on all levels of the organization
• Ability to work independently or as a member of the team
• Ability to communicate orally and in writing
• Ability to set priorities, meet deadlines and multi-task with minimal supervision

Education, Training and Experience:

• 1+ years of relevant technology experience
• Associate degree in technology field or related professional experience

Physical Requirements:

• Ability to lift and carry up to 25 lbs.
• The ability to communicate and understand the spoken word are important as well, for example:
  • Ability to express or exchange ideas by means of the spoken word.
  • Ability to receive detailed information visually through written communication (both physical and electronic).

Tools and Equipment Used:

• Laptop or desktop computer, phone, copy machine

Travel:

• Less than 10%

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.