Commercial Account Manager Job Description The Landscape Services Account Manager position is the key point of contact between our clients and Franz Witte’s resources. The Account Manager has full responsibility over their assigned book of business. The scope of responsibility for an Account Manager encompasses scheduling landscape services throughout the season, developing staff and building client relationships. A successful Account Manager will build upon their core portfolio to bring growth and profitability while providing exceptional service to their clients. It is a hands-on role in which the Account Manager handles all aspects of their clients’ needs from service delivery to contract management. What You’ll Do:
Consistent communication with clients regarding job progress, resolving issues and updates as needed
Build client base through new business and adding services to existing clients
Attend weekly department scheduling and training meetings
Year-round management of all areas of landscape services for clients
Assess and maintain quality of workmanship and safety of job site and crew
Estimate a project, create a professional proposal for clients, document and summarize job information for billing and profitability
Constantly build on our marketing program to achieve department goals
Keep abreast of new products, practices and additional services we could provide
Create and give presentations to clients, the community and professional organizations as a representative of the company and/or industry when needed
Snow Removal management and services
Other duties as assigned
Skills We’re Seeking:
Fluent in English and able to communicate in basic Spanish
Minimum 5 years of experience and knowledge of the landscape services industry and skills required
Strong customer service and contract management, interpersonal, and organizational skills
Strong sales skills and ability to speak comfortably to groups such as clients, HOA’s and neighborhood meetings
Proficient computer and smartphone skills
Business management knowledge and strong math skills
Higher education in Horticulture and strong desire to continue to learn
Manners, etiquette and professional appearance
Benefits include Medical, Life, STD, Dental, Vision, 401K with 4% match, Accident Plan, PTO, and Employee Discounts.
