Under general direction, this position provides support for student finance operations teams. Performs the necessary student finance tasks as applicable to the CU packaging team. This role is responsible for promoting student success through accurate and responsive processing of TIV aid and providing support to our internal customers and external agencies.  Runs and processes reports required to identify, track and follow up on outstanding students.
ResponsibilitiesReviews students for accurate packaging of financial aid including but not limited to Title IV, state and institutional grants, private loans.Process student requests to adjust their Financial Aid through PKA's and Salesforce cases. Completes student finance processing according to documented procedures.Uses and applies knowledge of Title IV regulations with minimal guidance. Is proactive in seeking new knowledge on student finance related issues.Runs and processes reports required to identify, track, and follow-up on outstanding students.Effectively communicates student/account information with internal and external stakeholders.Completes daily and weekly production reports while holding oneself accountable for meeting individual deadlines/SLAs.Successfully delivers on expected accountabilities including timeliness, accuracy and quality while demonstrating ability to manage and deliver on multiple tasks in parallel.Can identify operational and compliance risks.Performs other duties as assigned.Complies with all policies and standards.
