Desktop Support / Technical Support / Field Service Technician

Desktop Support / Technical Support / Field Service Technician

02 Nov 2022
Illinois, Arlingtonheights, 60004 Arlingtonheights USA

Desktop Support / Technical Support / Field Service Technician

VDart – We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicles Fastest Growing Companies; NMSDCs National Supplier of the Year; Ernst & Youngs Regional Entrepreneur of the Year and more.

Role: Desktop Support
Location: Arlington Heights, IL
Type of Hire: Contract

Position Requirements:

  • Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation
  • Candidates should have at least 3 or more years of experience supporting Desktops/EUC technical break fix issues.
  • It is highly desirable that candidates have taken and passed their Microsoft Windows 7/10 OS Certification, Windows 2012/16 Server OS certification would be desirable.

Technical Requirement:
  • Responsible for handling daily technical support activities related to desktops/laptops
  • Very good understanding of desktop/laptop hardware and BIOS.
  • Troubleshooting and installation of desktop/laptop OS – Windows 7 & 10
  • Interacting with staff on desktop related problems and providing their resolutions.
  • Basic knowledge of ticketing tool to assign, update and close calls in tool
  • Basic Understanding of LAN network and troubleshooting.
  • Basic Knowledge of AD Server, DNS Server, DHCP Server, Proxy Server.
  • Very proficient in Microsoft Office latest versions and other component like VISIO
  • Very good in connecting accessories, various sort of cables, mobile syncing issues, Microsoft Outlook configuration and troubleshooting, user profile issues
  • Basic Microsoft Office 365/Exchange knowledge for mailbox troubleshooting issues.
  • Working with SCCM team for client OS upgrades and liaison with Server team to carry out deskside day to day tasks
  • Backups and Restores
  • Anti Virus software issues and working with OEM/SEM's to troubleshoot those.
  • Act as Hands and Feet support for server side outages.

Key Skills: Windows, Desktop Support, Active Directory, SCCM

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you.

We are Equal Employment Opportunity Employer.

VDart Inc
Alpharetta, GA

Follow us on Twitter for the hottest positions: @VDartJobs
Follow us on Twitter: @vdartinc

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