POSITION PERFORMANCE PLAN – Business Associate, Outpatient OncologyPosition Summary: Responsible for performing the reception, scheduling, secretarial and insurance verification duties. The Business Associate also serves as the focal communication source, supports telephone triage, and patient relations.Primary Customers : Patients and their families, Physicians, Cancer Care Center staffCopley Performance Areas/BehaviorPatient/Family/Customer First
Treats others with courtesy, respect, and caring touch in all interactions.
Goes the extra mile to identify, fulfill, and exceed customer needs. Puts those needs first.
Promotes patient rights, patient safety and ensures confidentiality and privacy at all times.
Recognizes, respects, and effectively communicates with all cultures.
Promotes Teamwork and Partnerships
Treats each employee as an equal and valued member of the team; works cooperatively with other employees to complete the work.
Willingly flexes to meet the changing workload demands and priorities.
Helps make Rush-Copley a great place to work by promoting positives and committing to resolve problems.
Upholds RCMC Employee Behavior Standard in all interactions to improve teamwork and enhance patient satisfaction.
Adheres to the Code of Conduct of RCMC in the performance of job duties and promotes the adherence of others as well.
Strengthen relationship with staff and collaborate on process improvement initiatives.
Quality and Patient Safety
Follows the National Patient Safety Goals.
Is mindful and compliant with Red Rules.
Prevents recognized safety hazards by using the Push the Button Campaign and proactively reporting near misses
Maintains and supports a Just Culture by reporting errors.
Identifies potential opportunities and participates collaboratively to make improvements.
Coached by: Financial and Practice Coordinator, ManagerPOSITION PERFORMANCE AREA/EXPECTATIONS
Appropriately schedules tests/procedures/interpreters; accurately transcribes and communicates information to team members.
Facilitates physician/team members’ requests in a courteous and prompt manner.
Collects all information ahead of New Consult and Follow-up visits; communicates this information at least 2 days ahead of visit.
Maintains department files, physician records, and patient charts ensuring accurate placement and confidentiality of information; assists in ensuring records are complete.
Accurately arrives patients into the scheduling system daily by verifying patient identifiers.
Updates registration monthly making sure insurance information is accurate and passed on to Financial coordinators as it becomes available.
Greets and provides information/direction to patient/family, physicians, and other team members according to customers’ needs.
Communications with all aspects of the Cancer Care Center for coordination of patient care.
Assist Financial Coordinator in information gathering, certification of benefits and completion of chart as necessary.
Collection of co-pays per patient, per visit.
Knowledge of new patient, check-in, check-out roles, and responsibilities to cover as needed.
Assists to room patients and enter information into the EHR in the Yorkville clinic.
PATIENT POPULATION THIS POSITION SERVICES: Young Adult, Adult, and Geriatric Patients.The above statements are intended to describe the essential job functions and level of work performed by individuals in this position. They are not to be construed as an exhaustive list of all job duties that may be performed.POSITION REQUIREMENTS
High school diploma / GED preferred.
CPR certification
Epic experience preferred
Bilingual (Spanish) abilities are highly desirable.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other legally protected characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting rushrecruitment@rush.edu.
