Description We are seeking a Medical Collections Specialist to join our team in the Healthcare industry, located in Bedford Park, Illinois. As a Medical Collections Specialist, your focus will be on managing patient accounts, ensuring the accuracy of records, and effectively handling customer inquiries. This role offers a contract to permanent employment opportunity, where you will work closely with team members and management to maintain a high standard of customer service.Responsibilities: Assist patients in making payments and negotiate payment schedules that are beneficial to both the facility and the patient. Handle customer service issues independently where possible, and escalate customer concerns to management when necessary. Collaborate with insurance verifiers and insurance collectors on the team to obtain and prepare documentation to resolve customer service issues related to patient responsibility and bill itemization. Advises team members and appropriate administrative personnel on issues relating to balances assigned to patient responsibility. Investigate patient responsibility related issues and arrange for follow-up with accounts needing attention from other team members or management. Enter notations and record the status on accounts as prescribed by internal policies and procedures. Prepare reports for team members and management as necessary, acting as a resource for patients, team members, facility personnel, and management. Be responsible for statement batch production, statement mailing, and collection follow-up phone calls. Audit, keep track, and follow up on accounts due for patient responsibility or patient refund. Communicate systemic issues relating to statement production and account balances to team members and management as appropriate. Recommend accounts to collections as dictated by the company’s internal guidelines and prepare and issue refund and transfer requests when appropriate. Requirements Proficiency in Accounts Receivable (AR) is a must, as the role involves managing and tracking payments Experience in Appeals, as the candidate will need to handle and resolve any discrepancies or disputes Solid understanding of Billing Functions, as the position requires managing invoices and ensuring timely payments Familiarity with Claim Administration, as the job involves processing and managing insurance claims Comprehensive knowledge of Collection Processes, since the role involves recovering unpaid debts Excellent Customer Service skills, as the job requires interaction with patients and insurance companies to resolve payment issues. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
