We have an exciting opportunity for a Franchise Business Consultant to be home-based with travel in or around Carbondale, IL. The Franchise Business Consultant supports a district of franchised owned restaurants and provides guidance and coaching to franchisees and operations team to achieve short and long-term company and operational goals.  Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations. Ensure compliance with IDQ policies and system standards. Gain and maintain support of DMA chairs and other key franchisee leadership in achieving operational goals. Engage functional experts when needed. Provide support to other functions when needed.Key accountabilities Include:PlanningEffectively implement and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of American Dairy Queen’s (ADQ) Operations and Marketing Plan.ConsultingProvide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.Provide impactful advice and counsel to position franchisees for optimal financial health.Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.OtherProvide support to other departments/functions as needed.May assist with new store openings as required.Complete ad hoc projects as required.Job also requires:Ability to be available and to work occasional evening and weekend hours as necessary, to meet business needs of franchisees.ServSafe certificationFrequent (4+ hours per day) communication via telephone and email.Ability to travel overnight for franchisee and staff meetings/visits an average of two weeks per month.Ability to drive an automobile for franchisee and staff meetings/visits.  May require sitting in vehicle up to 8 hours per day, when traveling.  Must be able to be insured by company insurance provider.Ability to travel by airplane as necessary.Ability to stand on concrete or tiled floors for up to 8 hours per day, when visiting a franchisee location.No food or beverage allergies that would prevent you from tasting products or working in and around a Dairy Queen restaurant environment.A clean driving record is required.
