Call Center Representative - Full Time (Chicago)

Call Center Representative - Full Time (Chicago)

02 May 2020

Call Center Representative - Full Time (Chicago)

Vacancy expired!

Lucky Lincoln Gaming, LLC is a licensed Terminal Operator by the State of Illinois to purchase and operate slot machines under the Illinois Video Gaming Act. We currently operate 100 locations, and have a team of 30+ full-time and 20 part-time employees or contractors. We have been experiencing a very rapid growth and look forward to expanding and branching out into other markets over the coming years. The company is very young and energetic, where the team members are willing to put in extra hours to continue the success and growth of the company.

You can read more about the company by viewing our website at


Manage a large amount of inbound and outbound calls in a timely manner

Follow communication "scripts" when handling different topics

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

Keep records of all conversations in the call center database

Provide excellent and knowledgeable customer service

Data entry and similar administrative work


Previous office experience in an administrative role

Strong phone and verbal communication skills along with active listening

Familiarity with CRM systems and practices (desired)

Ability to set priorities and manage time effectively

High School Degree


Different shifts available

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