Our client, a financial services company, is looking for a detail oriented and customer focused Customer Service Agent to join their team. In this position, you will be in charge of providing exceptional support to their customers while managing inquiries, processing payments, and maintaining compliance with regulations.Responsibilities:Provide exceptional service to ensure customer satisfactionUtilize and master CRM software to manage accountsResearch and resolve customer inquiries while processing paymentsBuild positive rapport and efficiently handle callsNegotiate with customers to maintain account statusSupport company initiatives and maintain compliance with regulationsMultitask, adapt to change, and contribute to a cooperative team environmentQualifications:2+ years of call center experience (financial services a plus)High school diplomaTech-savvy, with proficiency in telephony systems, CRM software, and computersExcellent communication & interpersonal skillsAbility to type 35+ WPM while talkingStrong multitasking and conflict resolution skillsPositive, proactive attitude with a willingness to grow.Benefits: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Benefits Information:Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.We look forward to working with you.Beacon Hill. Employing the Future (TM)
