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We are one of the newest and brightest digital branding companies our key success factor is quite simply our fresh approach to doing business with the highest standards. Our brand awareness and online marketing techniques are cutting-edge and our clients have peace of mind that they are in the right hands. In recent months our current clients have mainly been impressed with our results based attitude. Hitting our clients’ goals means that we hit ours! Everything we do is geared towards that simple ethos.
Job Responsibilities:
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.
Salary Range: $48000 - $58000 per year
Responsibilities:
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
Benefits:
Endless earning potential
Annual performance reviews.
Health & vision Insurance.
401K with employer match.
Paid vacation & holidays.
