Duties and Responsibilities
- Help manage current customer accounts
- Deal with a high volume of inbound and outbound phone calls
- Enter orders into our online dispatch system
- Provide exceptional customer service to customers
- Solve customer problems and help resolve issues
Job Requirements
- High quality written and verbal communications skills
- Ability to adapt to changes in the work environment
- Dependability
- Problem solver
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of database software; internet software; order processing systems
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram forms.
Qualifications
Education/Experience
- Minimum high school diploma required. Some college preferred but not required.
- Previous customer service or call center experience required.
Language skills
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence
