We are seeking a customer focused & experienced Service Advisor to join our team!
Responsibilities
Schedule repair appointments
Greet customers in service lanes
Generate appraisals and estimates
Write repair orders and follow up with the customer
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions by providing excellent customer service.
Requirements
Strong listening & communication skills
Commitment to customer service satisfaction
Detail oriented
Experience in a leadership role or Service Advisor preferred
Previous success in resolving customer service issues
A high level of professionalism and courteousness
A desire to be in the automotive industry
Knowledge of vehicle repairs and warranty work is a plus
Opportunity for advancement, we promote from within!
Benefits For Full-Time Employees
Monthly bonus with no cap on earnings potential
Medical, Dental, Vision and Life insurance options
Paid leave
Paid holidays
Employee Discounts
Employee Purchase Program
Paid Professional Development Training
Saturday Lunches
About
The D'Orazio family has been serving customers in the automotive industry since 1979 throughout Illinois, Indiana & Florida and is proud to be an active participant in the communities we serve.
The team at D'Orazio has succeeded in the creation of 'Customers for Life' because they require the highest standard of customer service, delivered through honesty and transparency.
If you are a highly motivated individual with a passion for delivering exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply today to join our team as a Service Advisor!
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Professional development assistance
Experience:
automotive service advisor: 1 year (Required)
