The Account Management Support Specialist operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client’s partnership with Press Ganey. With expertise in Press Ganey software applications and business procedures, they are responsible for supporting Delivery Specialists in gathering client specific requirements and product configuration. This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements. Duties and Responsibilities Work with Implementation team to address client data, surveying, and reporting requests Use software tools to configure, test and validate all member experience products Responsible for client support throughout the implementation or on-going support cycle Prioritize workload and manage timelines to meet client target dates for projects and implementations Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed Serve as first level support for QC efforts Support other department initiatives, as needed To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.
