As an Associate Manager, Customer Success (Line & Price) you are the day-to-day client partner and analyst coach, ensuring deliverables address key business questions and result in strong client satisfaction.You confidently manage data, and you care about finding answers for your clients. You constantly seek to learn new things and lean into new capabilities. Change excites you. Curiosity, communication, and critical thinking drive your work. Responsibilities:Project Delivery (65-75%):Oversees and reviews end-to-end execution, provides support as necessaryReviews all inputs and deliverables, ensuring project specifications are represented accurately with >95% client readinessProvides clear, timely feedback on drafted materialEnsures final materials are error-proof and aligned to project objectivesOwns complex SKU List updates, manages client alignment, and ensures final iteration meets study objectivesReviews calibration trends, recommendations, and rationale; determines adjustments with minimal DIR supportIs able to write or review a report to >95% completion (100% for simple study designs): storytelling, including agreed structure and business question solutions with actionable client recommendationsKnows L&P study processes and supports execution prioritization as necessaryProvides support as needed to Analysts/Senior Analysts with L&P tool utilizationEnsures project timelines are set with reasonable execution expectations + ensures deadlines are metHas ideas on how to handle and prevent issues in the future related to study execution; recommends solutions for midstream issuesClient Leadership (10-15%):Effectively leads client meetings with appropriate support, and reviews/synthesizes action steps at meeting conclusionEstablishes oneself as a trusted consultant for Line & Price projects (acts as Single Point Of Contact)Leads client presentations; communicates clearly, concisely and professionally with clients on project-related issuesCan deepen client and category knowledge for specific projectsAble to consult, as needed, with ADs and/or clients on basic study designs and service suitability related to L&P work including knowledge and consulting on study scoping considerationsDrives client satisfaction by providing insights and actionable recommendations during presentationsTeam Leadership (10-15%):Participates in training, thought leadership and/or task forcesCoaches analysts, meeting weekly and providing feedback/completing the feedback form on at least 75% of projects.Drafts PPR for aligned analyst with senior support & attends analyst PPR conversationContributes to BASES Culture (recognizes colleagues, participates in learning activities, etc.)Tracks time in Project Ops (100% on-time submission of time cards each week)
