Job Family: Customer ServicesReq ID: 447990Siemens is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprise’s digital future — businesspeople and analysts, web developers, software engineers, even CEOs — to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.General Summary of the Job:We are looking for a Customer Success Manager to work in a technical support role with our Enterprise customers to drive business value through the use of our cloud platforms. You will play a crucial role in engaging with customers to provide our standard methodologies to quickly realize the value of our solutions.Responsibilities:
Drive true value for customers
Ensure customers are adopting our products and achieving the outcomes they encouraged
Be a Challenger to our customers to stay focused on delivering business value
Deeply understand our customers’ objectives and become a trusted advisor
Resolve how to define, drive, and demonstrate the value (ROI) delivered
Be an advocate for your customers
Provide feedback on the customer experience and solutions to improve
Use our standard methodologies to drive adoption and customer value and provide improvements based on customer experience
Help champion culture of Customer Success through working cross functionally with all teams who are part of the customer journey
Drive alignment with Sales and Renewals teams
Align with Sales on the renewal and expansion strategy for your portfolio of accounts
Collaborate with sales on new opportunities and development of the customer success plan
Exceed your metrics
Renewal and expansion measured by gross revenue within your portfolio
Product Adoption measured by product usage within your portfolio
Customer Satisfaction measured by NPS
Required Knowledge/Skills, Education, and Experience:
Shown customer leadership skills with large, software Enterprise accounts
1-3 years of Customer Success Management, Account Management or sales experience working with software enterprise customers (At least 1yr working with CAD/CAE software).
A Bachelor’s Degree or equivalent experience is required (preferably in a technical function)
A strong understanding of the technology (CAD/CAE or PLM-related software is a must) used in the product development process, and an ability to explain how it drives business value.
Must have previous experience in roles where being a careful listener, while also being assertive and proactive with customers, was needed for success in a role.
Ability to analyze sophisticated situations, develop associated action plans and lead teams to achieve key objectives
Strongly prefer previous experience with SaaS (Software as a Subscription) business model
Creative, resourceful, diligent, and highly organized
An analytical and metrics-driven work style
Outstanding communication, presentation, and interpersonal skills.
Passion for driving business value to customers through software development and new technology
15% travel possible
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.Please clearly state in your resume at which companies you worked with, sold, or serviced CAD/CAE or PLM Software!Why us?Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!Siemens Software. Transform the EverydayThe total cash compensation range for this position is $106,100 to $212,200 with 20% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).#li-plm#LI-HYBRID#SWSaaSEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form (https://www.siemens.com/us/en/company/jobs/search-careers/accommodation-for-disability.html) . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .
