Job Title:Clinic Coordinator - Oak BrookDepartment:RUMG Oakbrook MultispecialtyShift:1stFull/Part:Active Regular FT (72 to 80 hours per pay period)Specialty:AmbulatoryJob Number:2022-5677Job Description:Clinic Coordinator - Rush Oak BrookPosition Highlights:Coordinates clinic activities including, coordinating all template management, scheduling, greeting and acknowledging patients throughout the check-in and check-out process, and coordinating referral and insurance authorizations, coordinating all telephone activities and troubleshooting business issues.
Position Responsibilities:Works with minimal supervision. Resolves office problems and facilitates solutions, confers with supervisor to resolve more complex issues, assists in preparing ad hoc reports, assists in training of new employees, generates letters requested by physician or patient, per office protocol.
Manages physician's template and schedule in EPIC.
Enters, per office protocol, non-medication orders and/or referrals. Performs pre-certification of orders, procedures and surgeries.
Performs data entry of in-patient or procedural professional charges as assigned.
Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.
Answers patient billing questions, coordinates set-up of payment plans, and refers as necessary to appropriate RUMC resources.
Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
Schedules, cancels and reschedules patient appointments, procedures, and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.
Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.
Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.
Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.
Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.
Problem solves issues by seeking out the appropriate resources.
Works cooperatively in a team environment.
Demonstrates compliance with RUMG Customer Service and Performance Standards
Performs other duties as assigned.
Position Qualifications Include:High school diploma required and medical office experience preferred
Basic computer knowledge required
Attention to detail and accuracy
Excellent customer service and interpersonal skills
Sensitivity to patient health information and protection of confidentiality
Ability to utilize EPIC efficiently (Please Note: Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.)
Ability to sit for several hours each day and remain professional and calm under stressful situations
Ability to adapt to change and be flexible
Company Highlights:Ranked among the top academic medical centers in the country, Rush University Medical Center is an outstanding place to enhance your career. Everything we do centers on one goal: improving patient care.
Leading academic medical center, acute care hospital w/ 664 licensed beds.
Ranked among the top 20 "Best Places to Work" by Indeed.
In U.S. News & World Report's 2017-2018 Best Hospitals issue, Rush ranked among the top 50 hospitals in 8 of 16 categories.
Rush University Medical Center received five stars in a quality rating system by the federal Centers for Medicare and Medicaid Services (CMS). Rush University Medical Center is the only five-star academic medical center in the Chicago area.
Rush has been named one of the 100 Top Hospitals in the country by Truven Health Analytics three times.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
