Customer Service Representative Job ID #: 27022 Location: IL-CHICAGO Functional Area: Customer Service Position Type: Full Time Experience Required: 3 - 5 Years Relocation Provided: No Education Required: High School Diploma RC/Department: 6464 -MWREG CHICAGO TERMINAL :KMLQT Position Description Kinder Morgan, one of the largest energy infrastructure companies in North America, has been in operation since 1997. Over the years, we have understood that not only do our people contribute to our success, but that they should share in that success. We provide all employees with a safe, honest, trustworthy, ethical, respectful and professional work environment. We believe in building friendly and personal long-term relationships by supporting our employees with ongoing training, continued growth and internal advancement while cultivating teamwork and diversity with a culture of inclusion from various experiences and backgrounds. Dedicated to providing security to our employees, we offer a comprehensive benefit program that includes, medical, dental, vision, disability, life, 401(k), a retirement contribution (pension plan) and more. Join our team and help shape the present and future of North America’s energy infrastructure with a career at Kinder Morgan. The Chicago Terminal is located in the far southeast corner of Chicago, on the east shore of Lake Calumet within the Illinois International Port District’s Lake Calumet Industrial Corridor. Approximately a 3 mile drive from I-94 and 103 rd St., and from I-94 and 131 st St., the terminal unloads and loads tank trucks, tank cars, barges, and ships to/from bulk liquid storage tanks that are leased by our Customers. These bulk liquid products include chemicals, biofuels, aviation deicers, and vegetable oils . Essential duties and responsibilities:
Maintain professional relationships with customers, carriers and other Kinder Morgan employees
Properly handle paperwork as defined in the tank truck Operating Procedures to efficiently execute customer tank truck orders in Kinder Morgan's Galahad inventory system and customer inventory systems
Maintain high level of attention to detail to ensure there are accurate calculations to avoid serious and costly errors
Work closely with multiple departments as a team to avoid conflicts and meet all customers needs / multiple demands
Must be able to multi-task with shifting prioritie
Creating plant operating orders, taking phone calls, interfacing with truck drivers, communicating via radio, contacting customers to and resolving conflicts
Issue proper placards, seals, SDS, COA and product ID tags to driver
Obtain tare and gross weights of tank trucks; calculate quantity of product loaded
Create an accurate legal D.O.T. BOL that meets KLM, D.O.T. and customer requirements
Accurately complete tank truck movement data in the KM and customer inventory systems while providing great customer service
Follow through on customer related issues to ensure complete customer satisfaction
Maintain proficiency and accuracy using Customers orders, Kinder Morgan Order creation system (Galahad), and Kinder Morgan's dual verification procedure
Handle issues and problems related to the movement of the customers’ product by interfacing with the Senior Dispatcher, Customer Service Supervisor, Operations Supervisor, Dispatch personnel, CSRs and the Sales Department to offer and execute solutions and adjustments in a timely manner
Must be able to satisfy all customer requirements as the business demands. Promote teamwork among co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
Must be current in DOT certification/training
Monitor Customer inventory to ensure sufficient space/product available to complete requested orders to load or discharge tank truck
Prepare daily / weekly / monthly customer reports and or Bills of loading
Other duties as assigned
Position Requirements
Education Requirements:
High school diploma or equivalent
College experience is a plus
Job Requirements:
Must have at least 3-5 years experience working in the liquids terminal industry
Knowledge of DOT rules and regulations
Experience dispatching, scaling trucks and calculating loads according to DOT regulations
Must possess excellent math skills (addition, subtraction, multiplication, division, percentages and fractions)
Proficient in Excel, Data Entry and Outlook
Must have the knowledge and ability with systems such as SAP and/or any other inventory systems
Must be very detailed oriented and have the ability to problem solve and troubleshoot
Must be able to work in a fast-paced environment with the ability the multi-task as well as manage the dispatching office with minimal supervision
Must be able to perform work as directed by management
Individual must possess excellent customer service skills as well as the ability to work from written and verbal instructions
Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules
Must be able to work quickly, independently and accurately under pressure
Maintain regular, dependable attendance and high level of performance
Physical requirements
Include but may not be limited to walking up and down stairs, standing for extending periods of time and carrying up to 25 pounds
Must possess and maintain a valid driver's license and a driving record satisfactory to the company and its insurers
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
