R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.As our Customer Service Representative, you will help the Customer Service Department by taking incoming calls from patient account holders, an authorized representative of the patient, insurance companies, or an authorized entity. Every day you will address questions or problems are by accessing account information in the computer system, relaying the appropriate information in a courteous and helpful manner, by making corrections to the information in the system, or generating written requests to other Teams and documents encounters to the account. Resolving the caller’s issues as completely as possible and as quickly as possible with a high level of accuracy and follow-through are key to succeeding in this position. To thrive in this role, you must act with a friendly, courteous and professional demeanor, you will work independently to answer the caller’s questions about the account and/or will make updates or corrections to the account by accessing the patient account information in the computer system.Here’s what you will experience working as a Customer Service Representative: Attainment of performance proficiency in accordance with standards as specified in the Patient Account Representatives Production Standards documentation. Generation of written requests for activity to be processed by other Teams and to generate documentation of transactions for reporting to Leadership. Any written requests received should be completed as is appropriate to that specific request on a daily basis. Utilization of the prepared script, P.A.R. General Information, and the Correspondence Training Manual documents to properly respond to inquiries. Development of an accurate understanding and application of information contained in the Client Manuals in order to complete daily assignments. Performance of any other special projects or assignments in a timely and accurate manner, as assigned. Compliance with Intermedix policies Other duties as assignedRequired Skills: 6 months of Customer Service experience Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards Strong oral and written communication skills. Strong customer focus and phone etiquette. Friendly and team-oriented. Previous call center experience is a plus Bilingual (Spanish/English) a plusFor this US-based position, the base pay range is $14.69 - $19.30 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)To learn more, visit: R1RCM.comVisit us on Facebook (https://www.facebook.com/R1RCM)R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
