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LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.Join us to transform the way the world works.At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. This role will be based in New York City or Chicago.LinkedIn’s Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.The Pilot Consulting Team is part of the LinkedIn Sales Solutions organization. The Pilot Consultant role works with our customers to help them maximize the value from their LinkedIn Sales Navigator pilot program by establishing strong foundations, in other words – we help them be successful with the platform they have purchased and ensure solutions become a mission critical, irreplaceable part of our customers’ sales and business development processes. In this role, you will partner closely with our new business sales team and customer sales team to execute pilot programs. The Pilot Consultant for this role will work on pilots sold in our North American market, with occasional need to work on pilots in other regions globally.Core Responsibilities
Deliver Customer Value through ensuring our customers are successful with LinkedIn Sales Navigator in terms of adoption, usage and engagement.
Achieve Pilot KPI’s related to customer license activation, seller engagement & technical integrations on the LinkedIn Sales Navigator platform
Provide ongoing consultations, customer education, and best practice recommendations to ensure customers continue to meet agreed success criteria
Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Sales Navigator
Develop customer ‘Success Plans’ to guide the roll out of LinkedIn Sales Navigator to utilize the product to its full capability during the pilot period, ensuring a successful handoff upon renewal
Learn about the business, the team and LinkedIn’s platform, LinkedIn Sales Navigator and associated tools (e.g. Salesforce.com) to enable success in your role
Understand how to build and present a LinkedIn sales story using data and insights
Proactively forecast churn risk & develop mitigation plans to minimize churn within your customer base
Provide input and ideas to internal teams to continuously improve our product, systems and resources
Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
Support your colleagues and team by helping to foster a sense of inclusion and belonging and always striving to exhibit LinkedIn’s culture and values.
Basic Qualifications
5+ years of relevant experience in a Sales / Consulting / Implementation / Project Management / Customer Success / Onboarding role
Preferred Qualifications
Growth mindset with the desire to work in a collaborative and agile environment
Passion for customer work and delivering outcomes
Ability to develop strong relationships with customers, and cross-functional partners by anchoring on confidence, collaboration and shared vision of success.
Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
Hands-on working experience in the implementation of SaaS applications
High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines
Experience working with multiple customers simultaneously and the ability to work with competing priorities
Excellent analytical and problem-solving skills
Ability to make decisions and solve problems collaboratively while working under pressure and against challenging timelines
Strong verbal and written communication skills and technical aptitude
Experience with virtual webinar technology strongly preferred
Strong Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
Experience with Sales Navigator
Understanding of sales technologies, SSO and CRM
Suggested skills
Stakeholder Management
Account Management
Data Analysis
Project management
Change management
LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $89,000 - $135,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits .Equal Opportunity StatementLinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement2020 - Signed.pdf (https://microsoft.sharepoint.com/:b:/t/LinkedInGCI/EeE8sk7CTIdFmEp9ONzFOTEBM62TPrWLMHs4J1CQxVTbg?e=xcELJV) .Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedInEEOStatement2020.pdf .Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf andhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf for more information.LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
Documents in alternate formats or read aloud to you
Having interviews in an accessible location
Being accompanied by a service dog
Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.Pay Transparency Policy Statement As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
