Please Note:  This position will include supporting our US Federal and Public Sector customers.“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.In this role, you will be part or our SWAT (Software Action Team) that ensures the production reliability and scalability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for restoring database/application services, guiding SRE and CS operations on any database-related issues, working with development on database defects and migrations, and strategizing the scaling of the ServiceNow platform. 
The ideal candidate for this position is a software engineer with a strong background in database technologies, performance analysis of databases and RHEL, and strong troubleshooting skills. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads. You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role, you will support the database infrastructure by learning the Java-based platform from end to end.What you get to do in this role:Become an SME in production triage, gain broad knowledge across ServiceNow's applications, JDBC, and Java codebase relevant to the database query generation, and work with all the groups within ServiceNow, especially Engineering/Operations.Learn how to identify bugs and solve challenging DB performance issues quickly. SWAT provides an excellent opportunity to learn and grow as a well-rounded problem and performance analyst.Develop automation tools to facilitate and improve day-to-day operations, like Ansible and scripting in Python/Ruby.