About UsWine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.Who are you?You're a hospitality professional with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.Who are we?City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.Why us?Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.Position SummaryThe Concert Coordinator is responsible for artist hospitality and interactions between the venue and it's artists the day of a show on all needs and serves as a City Winery brand ambassador throughout artist experience. Work with operational and artist management day of show to meet all artist needs prior to their arrival; monitor all needs once on site.Minimum Qualifications
Minimum 1 year in the entertainment industry, hospitality background preferred.
Excellent organizational, communication, interpersonal and planning skills.
Quick problem-solving capabilities in fast-paced settings.
Ability to manage multiple projects and deadlines simultaneously.
Must be self-reliant and able to meet tight deadlines.
Experience with event logistics and management.
Proficiency with Microsoft Word and Excel.
Ability to perform physical requirements of position including standing for extended periods of time, kneeling, stooping, using stairs, able to lift loads of up to 50 lbs. Able to work rapidly, especially during peak periods to ensure that all guests are being serviced properly and necessary operational tasks are being completed in a timely manner.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Overview of Responsibilities
Create a hospitable, welcoming environment for all artists.
Present a clean & presentable green room stocking basic materials and conduct routine maintenance as needed prior to artist arrival.
Handle artist details including settlements at the end of each show with accuracy, discretion, and confidentiality. Ensure that all details are accurate and follow through on payment night of show.
Coordinate artist merchandise set up and settlement.
Assist with management of meet and greets and/or VIP programs night of show.
Handle hospitality needs and artist relationships prior to and during an artists’ stay; arrange any special requests in a timely manner before the artists’ arrival.
Facilitate hospitality needs for an artist, including handing out beverage or meal tickets and/or arranging service personnel to take care of any F&B ordering needs.
Maintain a positive artist experience and exceed artist expectations.
Maintain a well-groomed, polished appearance and navigate venue conditions, including tight spaces, dark room, and loud environment.
Other duties, tasks, projects as per business need.
We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.
