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RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Chicago, IL.
Overview:
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network, and training. Additionally, the team supports break fix for printers and personal computer products.
Onsite PC & Printer Service covers:
The physical de-install move and reinstall of a PC device that is currently installed and connected to a network
On site Desk-side Software Support solutions enable an end-to-end approach, including options for customizing your support plan to address any unique client service level requirements; Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation
As a Field Support Engineer, you will visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states
Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule
Assist Customer with an overview of the Device functionality
Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource
Assist in the collection of usage pages for Devices when required
Provide initial troubleshooting for Device problems or perform spare Device replacements
Perform maintenance on Devices as directed by the Delivery Management Service resource
Provide end-user training as defined in the Agreement
REQUIREMENTS:
High School diploma or equivalent; May hold 2-year post-high school degree (technical field)
May be certified in one or more network operating systems
Typically, 1-2 years of working experience in a related field
Possess one to two years of experience in basic troubleshooting skills on PC desktops, laptops, and printers
Experienced Customer Service
Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project
Ability to read and interpret installation guides, service manuals, site maps and transportation maps
Ability to accurately conduct equipment inventory
Demonstrates basic problem recognition on common desktop applications and operating systems
Demonstrates basic network, laptop, desktop and printer configuration and installation
Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance
Possesses working knowledge of one or more operating systems
Good understanding of the general/technical aspects of the job
Thorough detailed reporting of onsite activities
RPOS experience a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
