Vacancy expired!
RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Chicago, IL.
Summary:
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to our client's PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. This position will be in a fast paced, constantly changing environment that requires positive approaches and demonstrated success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
This is a team based group of self-starting, technical/mechanical delivery professionals. This ever changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both the company and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow our client's business in a profitable manner and within budget. It is imperative that the Field Support Engineer understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
REQUIREMENTS:
High School diploma/GED or equivalent, plus additional hardware technology training; College preferred
Strong mechanical aptitude, working with tools and various alignment apparatus
Alignment with customer's business needs while maintaining the company's contractual commitments
Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers; May also involve third party software, networks and switches
Able to balance and prioritize multiple activities and issues
Successful cause and effect understanding of financial perspectives on the business
Strong interpersonal verbal/written skills, especially in person, on a customer site; This is critical to relationship building and expectations
Attention to detail and commitment to administrative responsibilities
Exercise solid business based decision making skills, taking appropriate risk to insure that both the company and the customer's business need are met
Independent thinking while adhering to standard technological/mechanical and business procedures
Industry/company knowledge that provides solid technology solutions and options to the customer
Ability to quickly and accurately evaluate a technical situation while managing the operational challenges
Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations; Highly skilled at prioritization, planning, working independently all within standard policies and business standards
Availability to work both scheduled and unscheduled overtime
Participate in assigned work during non-traditional workdays, holidays and shift work
Onsite customer facing experience
Technical/mechanical hardware repair experience
Demonstrated technical/mechanical aptitude for learning new technology
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
