What Awaits You:Employee Perks: Enjoy exclusive discounts at the Fairmont Chicago, and Accor properties worldwide—for you and your family.Complimentary meals at our on-site employee cafeteria.Impactful Work: Contribute to our Corporate Social Responsibility initiatives.Health and Financial Well-Being: Benefit from comprehensive medical and dental coverage, a 401K plan, and convenient direct deposit.Limitless Growth: Explore career development opportunities within Fairmont Chicago and beyond. The sky truly is the limit!Your Role: Elevating Culinary ExcellenceAs the Food & Beverage Manager, you’ll be supporting the driving force behind our dining experience at Fairmont Chicago Millennium Park. Your leadership, passion, and commitment will ensure exceptional operating results, a thriving team, and consistently delighted guests. Here’s what you’ll be doing:Your Responsibilities:Guest-Centric Service:Consistency: Deliver professional, friendly, and engaging service to our valued guests. Every interaction matters. Ensure that guests have a positive dining experience by maintaining high standards of service.Warm Reservations: Engage with guests in a professional manner to arrange reservations, making them feel welcome and valued.Special Requests: Coordinate and follow up on special guest requests, collaborating seamlessly with colleagues and management teams.Guest recognition: Manage and build a database of special requests and guests’ profiles on Open Table or Host softwareOperational Balance: Juggle operational, administrative, and colleague needs adeptly.Guest feedback: Manage and address proper customer complaints and special requests promptly and professionally.System Management:Policy Adherence: Maintain a comprehensive understanding of company, property, and departmental policies and procedures.Reservation System: Manage the “Open Table” online reservation system efficiently. And be consistent with updating database and reservations.Menu Engineering: Communicate with management feedback from guests for the menu items and experience.Collaboration and Leadership:Culinary Synergy: Work closely with our talented culinary team to ensure seamless service and an exceptional guest experience.Forecasting and Scheduling: Skillfully manage labor resources oriented towards service standards.Efficient Operations: Work independently to ensure smooth day-to-day operation without supervision and along with culinary flow.Event and reservations: Manage waitlists and special events and seating arrangements to maximize efficiency.Team Engagement and Development:Meetings and Reporting: Attend designated meetings and contribute insights.Champion Initiatives: Assist with Silverware programming and obtain designated Avero reports.Guest Feedback: Assist with Scores and Trust You responses.Continuous Learning: Participate in ongoing training activities.Manuals and standards: Develop trainings oriented towards manuals and high standard service sequence.Team Management: Continuously engage team members and correct, coach, and counsel where necessaryCorporate Compliance and Accuracy:Menu and Practices: Ensure compliance with corporate standards in menus and operational practices.
