Description:The OpportunityHyatt seeks an enthusiastic Head of Strategy & Performance to join our Commercial Services team. In this role, you will be collaborating closely with the broader Commercial Services and teams (including Loyalty, Brands, Data, Sales, Revenue Management, Distribution, Digital, and Technology to name a few!), where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.Who We AreAt Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.Why Now?This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.How We Care for Our PeopleOur purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.We’re proud to offer exceptional corporate benefits which include:Annual allotment of free hotel stays at Hyatt hotels globallyFlexible work schedulesWork-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness centerA global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoptionPaid Time Off, Medical, Dental, Vision, 401K with company matchOur Commitment to Diversity, Equity, and InclusionOur success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.Who You AreAs our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.The RoleThis role requires a savvy commercial leader with sharp analysis & strategy skills and the ability to lead cross-functional teams and influence stakeholders to align on tactics and change behavior to drive measurable commercial results.Lead the development of global commercial strategies and tactics based on guest, customer, owner, competitive, and commercial data, aligned with the company outcomes and priorities across the areas of Revenue, Digital, Loyalty, Distribution, Revenue Management, Brand, and Sales.Liase with the global commercial leaders, brand segment leaders, and regional leaders to align on strategies, tactics, and measurements based on data that will drive commercial performance for strategic areas of focus. Gain buy-in and commitment to the plans at all levels needed for execution.Lead cross-functional teams for large enterprise areas of focus to implement the tactics, education, behavior changes, and measurement plans.Qualifications:Experience Required:Bachelors degree10 years of experience. Preferably with a mix of consulting and travel industry experience across corporate, regional, and property-level leadership positionsExpert in data and analysis and translating data into actionable tactics and measurement plansDemonstrable skills in strategy development, a growth mindset/consulting approachSignificant leadership skills in gaining buy-in from parties through influence using a fact-based approachSuperior communication skills to influence parties at all levels of the organizationDemonstrated experience leading cross-functional teams in environments where there are competing resources and priorities, global operations, and at times a high degree of ambiguityA global and growth mindsetThe position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.We welcome you:Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.The salary range for this position is $181,500 to $242,000. This position is also eligible to earn incentive awards, an annual bonus, etc.The final salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.Primary Location: US-IL-ChicagoOrganization: Hyatt Corporate Office, ChicagoPay Basis: YearlyJob Level: Full-timeJob: Commercial Services Strategy %26 PMOReq ID: CHI014463Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
