Description We are seeking an experienced Help Desk Support Specialist to join our clients team in Downton Chicago, IL. This is an onsite position. The Help Desk Support Specialist will be responsible for providing technical assistance and support to our client's end users. This role includes handling level 1 support tickets, dealing with operating system issues, management of active directory profiles, and hands-on support with Microsoft Office 365.Key Responsibilities:
Respond promptly to level 1 support tickets submitted via phone, email, and help desk service software.
Troubleshoot, diagnose, and resolve technical hardware and software issues, in particular those related to Windows 10 and Office 365.
Guide users through step-by-step solutions in a clear and effective manner.
Assist in the management of active directory profiles.
Document actions taken to resolve issues within our helpdesk ticketing system.
Follow up with customers/clients to ensure their systems are functional.
Escalate more complex IT issues to the appropriate team members.
Assist in maintaining a knowledge base of common IT issues and their solutions.
Requirements
Qualifications:
Bachelor's degree in IT, Computer Science, or a related field.
Minimum of 2 years' experience in a help desk support role.
Proven experience with Windows 10 and Microsoft Office 365.
Working knowledge of Active Directory.
Exceptional problem-solving and communication skills.
Ability to work well under pressure and prioritize tasks based on urgency.
Strong attention to details and ability to manage multiple tasks concurrently.
Preferred Skills:
CompTIA A+ certification is a strong plus.
Relevant experience in an IT firm is desirable.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
