L2 Service Desk / Help Desk Technician

L2 Service Desk / Help Desk Technician

29 Jan 2023
Illinois, Chicago, 60290 Chicago USA

L2 Service Desk / Help Desk Technician

Looking for a

L2 Service Desk / Help Desk Technician (Hybrid – Chicago) for our client.

Title: L2 Service Desk / Help Desk Technician

Location: Hybrid – Chicago Downtown

Hourly: $40 - $45 per hour

Duration: Long Term

Must Have:
  • Strong Customer Service and Communication skills
  • Strong and detail troubleshooting experience with Apple products like Mac, MacBook, iPhones, etc.

  • As a member of the Service Desk team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness
  • This position has frequent contact with C-Level and Managers
  • The candidate will work in a team environment with a collaborative approach to resolving customer problems

Required Skills:
As a Service Desk team member, should possesses minimum of 7-8 years technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
  • User management using Active Directory
  • Hands-on experience with imaging of laptops, pcs and hardware
  • Experience with SCCM would be a huge plus
  • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, base load software, O365 and other business application
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (IOS/iPhone/IPads)
  • Manage ServiceNow ticket queue and ensure they are resolved and closed within the defined service level maintenance
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.

Nice to Have:
Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes:
  • Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities
  • Rack cabling, clean cable routing and cable management within racks
  • Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
  • Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages

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Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    $35 - $40
  • Hiring Company
    New Millennium Consulting
  • Date
  • Deadline
  • Category

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