Are you the person who can bring structure to ambiguity, keep cross-functional initiatives moving, and make complex technology and process changes land smoothly with the business? As Manager, of Product Operations, you will serve as the connective tissue across business teams, operating partners, technology groups, analytics, data, and leadership. You will help translate strategic priorities into disciplined execution across the Revenue Management program, Lens product enhancements, implementation readiness, reporting, stakeholder alignment, and ongoing operational optimization.What You’ll DoLead Technology Implementations & Go-Live ReadinessCoordinate implementation planning, readiness validation, deployment activities, operator onboarding, platform migrations, and system go-lives for enterprise technology initiatives.Support launch planning, risk mitigation, issue resolution, and post-implementation stabilization across operating partners and business stakeholders.Facilitate implementation reviews, follow-up sessions, and go-live validation checkpoints to promote successful adoption and operational continuity.Turn Reporting & Analytics into Executive-Ready InsightsDevelop, maintain, and automate recurring business reporting processes that provide visibility into implementation progress, operational status, and key business metrics.Prepare clear updates, insights, and recommendations for leadership to support data-driven decision-making and transparent program governance.Maintain reporting cadences and performance monitoring processes that support strategic initiatives and execution priorities.Coordinate user administration activities, including access tracking, stakeholder communications, status follow-up, and partnership with technology teams to support timely and controlled user enablement.Improve Processes & Prepare the Business for ChangeIdentify opportunities to streamline workflows, improve business processes, and strengthen operational effectiveness.Support process standardization by documenting procedures, implementation requirements, and operational best practices.Partner with stakeholders to validate readiness, resolve process gaps, and support organizational change initiatives.Align Stakeholders, Vendors & Operating PartnersAct as a central coordination point across internal departments, external operating partners, and vendor stakeholders to align priorities, dependencies, timelines, and deliverables.Build strong working relationships that support implementation success, operational objectives, and ongoing optimization.Run recurring engagement sessions to track progress, address risks, and maintain stakeholder alignment.Provide clear communication and follow-through throughout project and product lifecycles.Support Strategic Planning & Change ManagementSupport strategic planning, roadmap execution, implementation sequencing, and organizational change initiatives.Partner with leadership and cross-functional teams to assess dependencies, resource needs, risks, and tradeoffs.Help stakeholders navigate process and technology changes to promote adoption, continuity, and effective execution.Enable Product EnhancementsServe as the operating partner to the Product Manager, turning the Lens product vision into a disciplined execution model across business, analytics, data, technology, and operator stakeholders.Establish and maintain the Lens product operating cadence, including prioritization forums, decision tracking, stakeholder alignment touchpoints, release planning, and post-release follow-up.Create structure for how Lens priorities move from product direction to delivery by organizing the right conversations, surfacing tradeoffs, documenting decisions, and keeping teams aligned on timing and outcomes.Coordinate cross-functional execution of Lens enhancements so workstreams stay aligned to product priorities, business objectives, adoption goals, and implementation sequencing.Maintain visibility into enhancement status, open decisions, risks, dependencies, stakeholder commitments, and readiness milestones.Partner with the Product Manager to prepare stakeholders for upcoming Lens changes, including communications, adoption planning, operating impacts, and support needs.Reinforce a consistent Lens operating model with clear ownership, disciplined follow-through, stakeholder accountability, and measurable business adoption.
