Salary Range: $110,000 - $115,000/yearIncident Review and InvestigationsReview incident reports for completeness, accuracy, severity, and liability exposure; obtain missing information and assist communities with accident investigations and reporting.Conduct and coordinate factual investigations, including interviews, timelines, records, and witness identification; work with clinical and operations leaders to assess contributing factors and immediate follow-up needs.Escalate matters under established criteria to the General Counsel, clinical and operations leadership, or carriers; maintain organized investigation files and track open items to completion.Preserve records, communications, video, and other evidence under established protocols and counsel’s direction.Claims Management and Litigation SupportReview claims in online systems daily; identify reportable incidents, claims, and circumstances, assist General Counsel with submission of timely and accurate insurance notices and supporting materials, and track acknowledgments and follow-up requests.Maintain a claims register with status, key dates, assigned adjusters and counsel, and action items.Monitor claims activity and deadlines, obtain updates, escalate significant developments or delays, and assist in counsel’s preparation of factual summaries for evaluation, mediation, and resolution.Under counsel’s direction, coordinate discovery records, factual information and identification of witnesses and custodians.Protect sensitive information and follow counsel’s instructions on confidentiality, privilege, and document preservation.Risk Prevention and Process ImprovementAnalyze incident and claims trends, frequency, and severity by region and community; identify recurring causes and reporting gaps, and report significant matters, trends, and corrective actions to the General Counsel.Partner with clinical and operations leaders to develop and track corrective actions and initiatives that reduce claim frequency and severity; improve policies, reporting, investigations, escalation criteria, and claims workflows.Train and guide community teams on reporting, documentation, and investigation expectations; perform other duties as assigned.
