The Medication Management LPN reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.The position involves telephone triage for NM primary and specialty providers. The position is responsible for assisting patients with clinical questions including prescription refills, labs/test results, and urgent conditions over the phone and determining next steps. The position is responsible for adhering to triage guidelines and protocols and clinical documentation.Responsibilities:Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine. Exceed all consumer requests and alert management of issues or concerns that require escalation.Maintain effective relationships with patients, physicians, management, staff and other customers.Displays excellent verbal and written communication skills.Ability to think independently and analytically and provide education to the team.
