NOC Technician

NOC Technician

03 Nov 2023
Illinois, Chicago, 60601 Chicago USA

NOC Technician

Job#: 1306333

Job Description:

NOC Technician

As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of the network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions.
What You'll Do:
  • Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request
  • Identify, troubleshoot and solve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance
  • Open trouble tickets and follow up on network/customer issues per the procedures and complete applicable paperwork in a timely manner
  • Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
  • Accept on-call responsibilities on a rotating schedule with other technicians
  • Be available for overtime work assignments when requested
  • NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
  • Some required travel related to training, meeting and service coverage issues

Education & Experience:
  • Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred
  • Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles including
  • Strong problem solving and analytic skills

Attributes:
  • Exhibits a high level of initiative and resourcefulness
  • Excellent organizational skills with frequent multi-tasking abilities
  • Excellent written and verbal communication skills
  • Proven documentation skills with consistent accuracy of details
  • Superior customer service skills
  • Self-starter with a high energy level

Nice to Have:
  • SMPP and MM4
  • HTTP API knowledge
  • SOAP testing/validation
  • Kibana logs for messaging and API customers
  • Messaging using A2P and P2P routing
  • Telecom Customer Service Experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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