As part of the Network Operations team, you will be responsible for providing 24x7 monitoring of all components of the network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements. Technicians are alerted to and must act upon any alarm conditions. What You'll Do:
Follow Standard Operating Procedures in order to perform routine network changes, migrations, and maintenance in various network elements upon management request
Identify, troubleshoot and solve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance
Open trouble tickets and follow up on network/customer issues per the procedures and complete applicable paperwork in a timely manner
Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment
Accept on-call responsibilities on a rotating schedule with other technicians
Be available for overtime work assignments when requested
NOC Technicians may be responsible for other tasks and responsibilities as assigned or deemed necessary by management
Some required travel related to training, meeting and service coverage issues
Education & Experience:
Associate's or Bachelor's degree in Electrical Engineering or a related field is preferred
Strong PC, UNIX OS and application skills with fundamental knowledge of basic networking principles including
Strong problem solving and analytic skills
Attributes:
Exhibits a high level of initiative and resourcefulness
Excellent organizational skills with frequent multi-tasking abilities
Excellent written and verbal communication skills
Proven documentation skills with consistent accuracy of details
Superior customer service skills
Self-starter with a high energy level
Nice to Have:
SMPP and MM4
HTTP API knowledge
SOAP testing/validation
Kibana logs for messaging and API customers
Messaging using A2P and P2P routing
Telecom Customer Service Experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
