The Nurse Navigator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.A skilled professional nurse with competence in a specialized area of nursing.  Works cooperatively and communicates effectively within a multidisciplinary framework to actively promote holistic care for patients and families.  Demonstrates self-direction and initiative in the role of nurse clinician, educator and consultant. Provides direct patient care and/or consultation using in-depth clinical knowledge and skills in area of expertise. AA/EOEPromotes customer service and communication between the healthcare team and patient and/or family.Responsibilities:Effectively collaborates with the patient, significant other, and members of the healthcare team, while maintaining ANA standards of professional nursing practice.Complies with all existing policies and protocols related to patient careServes as an Emergency Department resource to facilitate communicationAddresses any issues the patient and/or family may be experiencingAn expert at crucial conversationsPromotes customer service and remains calm and in control of their own emotions in response to unsolicited provocation.Supports patient discharge through instructions and/or assistance with post emergency room care.Communicate and collaborate with other departments around care coordinationProvides teaching to patient and/or familyOther duties and responsibilities as assigned
