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Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Job DescriptionWe are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?About the role:As a Product Support Representative on the CardPro team you will respond to our internal and external client requests to maintain consistent account control using FIS software products.  What you will be doing:Provides in-depth product support to FIS clients by resolving incoming inquiries.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.What you will need:High school diploma or general equivalencyPrevious product support experience preferred but not requiredPrior banking or finance related experiences a plus; personal banking experience preferredOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent oral and written communications skillsStrong problem solving skillsWhat we offer you:At FIS, you can learn, grow and make an impact in your career. Our benefits include:  ·       Flexible and creative work environment ·       Diverse and collaborative atmosphere  ·       Professional and personal development resources ·       Opportunities to volunteer and support charities ·       Competitive salary and benefits  .Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass
