Reporting to the Restaurant Network Product Director and working closely with the entire GTIO team, our global markets and partners, the Restaurant Network Product Delivery Manager will manage all delivery aspects of the Restaurant Network Product.  Responsible for ensuring a quality, reliable, best-in-class product is successfully delivered to our markets.Accountabilities & Responsibilities:Responsible for delivering the Restaurant Network Product comprising of several Network Platforms, including SD-WAN, MPLS, Internet, Fiber Ring, Fiber Cross-connect, Site-to-Site VPN, LAN and WLAN (Juniper, Meraki, Aruba and Cisco).Drive Product adoption as the focal point for customer engagement and deployment roadmap planningFacilitate the deployment of the Product to internal customer’s new sites through managed service providersDeliver operational excellence and continual service improvement of the Product through:Intake and change review, planning and approvalMajor Incident representation and partner guidance to reduce business impact of P1 incidents, managing stakeholder expectationsIncident retrospective and Problem ManagementPartner management to drive reductions in MTTR and incident countsSeek network platform integration and automation opportunities, supporting the Restaurant Network Platform Manager and Restaurant Network Architect with customer feedback and operational insights  Manage product backlog, lead sprint deliveries and facilitate Agile/Scrum ceremonies.Facilitate customer feedback and drive customer satisfaction improvementFinancial management (Budgeting and Forecasting), and accurate customer chargebacksDevelop and implement strategies to optimize telecom expense management, ensuring cost-effective solutions across all sites.Collaborate with vendors to negotiate and manage contracts related to Fiber, High-Speed Internet, and other telecom services.Monitor and analyze telecom usage data to identify cost-saving opportunities and ensure alignment with budget forecasts.Ensure compliance with company policies and industry regulations for all telecom and high-speed internet services.Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112,860 - $143,900/ per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
