Job PurposeLGC Standards is seeking an experienced and dynamic Sales Director to lead and manage our Sales Specialist and Quoting Teams in North America.The successful candidate will be responsible for driving sales growth across all transactional accounts by managing a high-performing team, optimizing collaboration across departments, and providing superior customer experiences.This position will play a critical role in coordinating internal resources and developing strategies to maximize sales across multiple end markets, including Pharmaceuticals, Biotechnology, Industrials, Environmental, and other sectors. What You’ll DoLeadership & Team Development:Coach, manage, train, and upskill a team of sales specialists and quoting professionals to deliver exceptional performance.Foster a collaborative and goal-oriented environment to drive sales and exceed targets.Provide leadership and mentorship to the Quoting Team and Sales Specialist Team, ensuring that they collaborate on meeting quote response time expectations and customer service standards while maximizing upsell opportunities.Sales Strategy & Execution:Develop and implement strategies to optimize the quoting process and streamline internal workflows to increase efficiency and accuracy.Use LGC’s sales tools to manage prospects, existing accounts, and opportunities, and to accurately forecast the sales pipeline.Quoting Team Supervision:Oversee the day-to-day operations of the Quoting Team, ensuring that quotes are delivered in a timely and professional manner.Monitor quoting metrics, including response times, quote conversion rates, and sales performance against set targets, to identify areas for improvement and implement corrective actions.Work closely with the Quoting Team to develop strategies for enhancing customer engagement and identifying potential upselling opportunities during the quoting process.Ensure that the Quoting Team is effectively trained on the LGC product portfolio, enabling them to provide accurate and comprehensive information to customers and contribute to revenue growth.Customer Engagement & Account Management:Represent the full LGC Standards product portfolio across new and existing customers in diverse industries (Pharma, Biotech, Environmental, etc.).Identify, qualify, and close new opportunities through a combination of proactive prospecting, marketing leads, and self-generated opportunities.Build and maintain strong relationships with key decision-makers in high-value accounts.Collaboration with Marketing & Product Teams:Stay informed of new product launches and marketing campaigns, ensuring that the sales team and quoting specialists are prepared to capitalize on emerging opportunities.Collaborate with the marketing department to align customer needs with the appropriate product offerings and promotional activities.
